Ask every caller these questions in order before proceeding to any incident card.

Q1. "What is the address of the emergency?"

• Full street address including apartment or unit number

• Confirm city or municipality

• Cross street or landmark if location is unclear

• GPS coordinates if caller is unable to confirm address

Q2. "What's the phone number you're calling from?"

• Confirm callback number in case of disconnection

• Note if calling from a different location than the emergency

Q3. "What is your first and last name?"

• Record caller's full name

• Note relationship to patient if applicable

Q4. "Tell me exactly what happened."

• Listen without interrupting — identify chief complaint

• Note any secondary concerns mentioned